Privacy Policy

Fibre Lab is committed to protecting your privacy and handling personal information in a transparent and responsible way.

This Privacy Policy outlines how we collect, use, store and protect personal information when you interact with our website or services.

We handle personal and health information in accordance with applicable Australian privacy laws and relevant NDIS requirements.

1. Personal information we collect

We may collect personal information when you:

  • submit an enquiry or contact form

  • sign up to our newsletter

  • communicate with us via email

  • browse our website

The types of information collected may include:

  • name

  • email address

  • phone number

  • information you voluntarily provide via forms

  • technical information such as IP address, browser type, and device data

We only collect information that is reasonably necessary for our business operations.

2. How we collect information

Personal information is collected through:

  • website forms hosted on Squarespace

  • newsletter signup forms

  • cookies and analytics tools

  • direct communication with us

Squarespace may store form submissions and analytics data on secure servers.

3. How we use your information

We use personal information to:

  • respond to enquiries

  • provide information about our services

  • communicate with clients or referrers

  • send newsletters or updates (where consent has been given)

  • improve our website and user experience

We do not sell or rent personal information to third parties.

4. Newsletter & marketing communications

If you sign up to our newsletter, we may send you updates, insights or service-related information.
You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

5. Cookies & analytics

Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site.

This may include tools such as:

  • Squarespace Analytics

  • Google Analytics

Cookies collect non-identifiable information such as pages visited, time on site, and general location data.
You can control or disable cookies through your browser settings.

6. Google Fonts

This website uses Google Fonts to ensure consistent and accessible typography.
Google Fonts may collect limited technical data when fonts are loaded. This is subject to Google’s own privacy policies.

7. Storage & security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure.
Information submitted via the website is stored securely through Squarespace and Cliniko.

8. Sharing of information

We may share personal information only where required to:

  • deliver services you have requested

  • comply with legal obligations

  • work with trusted service providers (such as website or email platforms), where appropriate

All third-party providers are expected to comply with applicable privacy laws.

9. Access & correction

You may request access to, or correction of, your personal information by contacting us using the details below.

10. Changes to this policy

This Privacy Policy may be updated from time to time.
The most current version will always be available on our website.

11. Contact

If you have questions about this Privacy Policy or how your information is handled, please contact us:
Fibre Lab info@fibrelab.com.au