FAQ
Getting started can raise a few questions.
We’ve answered some of the most common ones below.
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Mobile physiotherapy means treatment is delivered in your home, workplace or community environment rather than a clinic. As a mobile physiotherapy service in Melbourne, this allows therapy to be practical, relevant and easier to carry over into everyday life.
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Yes. Mobile physiotherapy can be funded through NDIS plans where physiotherapy supports your goals. We’ll help clarify funding and reporting requirements as part of the process.
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Yes. Fibre Lab provides in-home physiotherapy across Melbourne’s inner and eastern suburbs, as well as in real-life community environments where movement actually happens.
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Private clients are welcome. If you’re planning to claim through private health insurance, we recommend checking your policy details directly with your provider.
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Neurological physiotherapy focuses on movement and function affected by conditions involving the nervous system, while musculoskeletal physiotherapy supports people experiencing pain, injury or movement limitations involving muscles and joints. We’ll help determine the right approach for you.
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Yes. We provide assessments and reporting where required, including progress reports and end of plan reports, aligned with real-life function and goals.
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No. Referrals are welcome but not required. You can get in touch directly and we’ll help you work out the next step.
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Fibre Lab is a mobile physiotherapy service. Appointments are delivered in your home, in the community (where movement happens day to day), or via telehealth where appropriate. We do not operate from a clinic location.
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We provide mobile physiotherapy across Melbourne’s inner and eastern suburbs. If you’re unsure whether we service your area, get in touch and we’ll talk it through.
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We support people living with neurological and musculoskeletal conditions, as well as those needing assistive technology. Care is often delivered alongside families, carers and support teams.
You can view a full list on our Conditions We Support page.
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Yes. We work with both NDIS and private clients. If you’re using NDIS funding, we’ll talk through your plan, goals and reporting requirements as part of the process.
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We take time to understand your goals, how your body moves in real life, and the environment you’re working within. From there, we shape care that fits your life — not a template.
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Yes. Alongside therapy, Fibre Lab provides assessments and reporting where required, including mobility and functional assessments, falls and pressure risk assessments, progress and end of plan reports, and supporting documentation for funding and advocacy. If you’re unsure what’s needed, we’re happy to talk it through.
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Telehealth is available where clinically appropriate. We’ll help determine whether it’s the right fit for your needs.
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You can submit an enquiry via the website or email us directly. You don’t need to have everything worked out — we’ll take it from there.
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Appointments are typically 60 minute sessions with an initial 90 minute assessment. We’ll confirm this when booking.
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Fees vary depending on the service, appointment length and funding type. We’ll talk this through before getting started so there are no surprises.
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We work with people across a range of ages, depending on their needs and the service required. If you’re unsure whether we’re the right fit, get in touch and we’ll talk it through
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Yes. We often work alongside family members, carers and support teams to ensure care is coordinated and practical in everyday life.
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That’s okay. You don’t need to know where to start — reach out and we’ll help you work out the most appropriate next step.
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If your question isn’t answered here, feel free to get in touch. We’re always happy to talk things through. Get in touch